Subscription, Cancellation & Refund Policy

Payment collection

IdeaLaunchkit.com collects payments on behalf of AlmiraLink. Payments are processed securely through Stripe. Your payment page or receipt may identify IdeaLaunchkit.com. For AlmiraLink service, cancellation or refund enquiries, use AlmiraLink Contact or Plans & payments.

Recurring subscription

Starter is CAD $5 charged automatically every 30 days until canceled. The first charge is collected at checkout; later charges follow the Stripe subscription schedule. This is a recurring subscription, not a single payment for permanent access. Thirty-day billing dates can move within calendar months. Review the amount, currency and renewal terms on the plan review screen and Stripe checkout before paying. No tax is currently added.

Consent and checkout

Start checkout while signed in to your own AlmiraLink account. We create an account-linked checkout reference so Stripe events can be matched to the correct customer. A billing email entered at Stripe is used for billing communication and portal access; it does not replace ownership of the linked AlmiraLink account. Do not forward a prepared checkout link for another person to use. Returning to the site or seeing a success screen is not sufficient proof of payment; the backend must receive Stripe confirmation.

Activation and the paid period

The first payment still requires administrator activation and a personal phone assignment or approved shared access. The Stripe billing period begins with the subscription, and activation is a separate step; a period does not automatically restart because approval is later. Check Plans & payments and contact support promptly if paid access has not been activated. Confirmed renewals can extend the existing approved entitlement; they do not create new phone permissions or restore access that has been revoked.

Managing and canceling renewal

Sign in, open Plans & payments, and select Manage or cancel subscription. The secure Stripe billing portal uses the billing email supplied at checkout. Choose the subscription and complete the cancellation steps, then retain the confirmation and check its scheduled end date. Cancellation is normally at the end of the current paid period, so another renewal should not occur after that period ends.

If you cannot access the portal, contact support with your account email and subscription or invoice reference and clearly request cancellation. We will verify the request and assist. Signing out, deleting the app, removing a phone, disabling an account or sending a general support enquiry does not by itself complete cancellation. Request cancellation before the next renewal; a charge already processing may need separate refund review.

Access after cancellation

Canceling future renewal normally leaves approved access available until the paid-through date, subject to the plan’s permissions, device availability and any legitimate suspension. If Stripe reports immediate termination, unpaid status or a payment risk hold, affected access may end earlier under the service terms. Cancellation alone does not automatically issue a refund.

Failed or disputed payments

We record confirmed payment and invoice status. Failed renewal payments do not add another paid period, even if the payment provider later retries collection. Contact support or use the portal to update billing details. Refunds, disputes or fraud warnings can suspend access associated with the affected subscription pending review. Resolving a dispute or later paying does not automatically restore a revoked assignment; support must review it.

Refund requests and assessment

Contact us with the invoice or payment reference, payment date, amount and reason. Requests involving a duplicate or unauthorized charge, a charge after effective cancellation, failure to activate paid service, a substantial service failure, or a misleading plan description will be investigated using payment and service records. We may ask for proportionate information needed to locate the transaction; never send full card details.

For a voluntary cancellation after service has been supplied, unused days are not automatically refunded or prorated unless an express offer, written agreement or applicable law requires it. For non-activation or service not supplied as agreed, we assess the appropriate refund or other remedy and do not rely on a blanket “all sales final” exclusion. We will communicate the decision and reason. Any mandatory cooling-off, cancellation, refund or charge-dispute rights remain available.

Refund processing

An approved refund is normally returned through the original payment route. The bank or payment provider determines when it appears; we do not promise an immediate credit or a fixed processing time we cannot control. A refund may reduce or end the related entitlement and may reverse a referral conversion. A support request is not confirmation that a refund has already been approved or paid.

Receipts, currency and outside costs

Stripe may send payment receipts and subscription notices to the billing email. AlmiraLink shows recorded invoices and payment history in Plans & payments after confirmation. CAD means Canadian dollars. Your bank or provider may apply currency conversion or foreign-transaction charges. Carrier charges, SIM costs, data use and roaming are separate unless explicitly included. Do not treat an SMS send acknowledgement as a guarantee that the carrier charged nothing or delivered the message.

Checkout availability and existing subscriptions

The administrator can close new website checkouts. That setting does not itself cancel subscriptions already created in Stripe or stop their renewals. Existing subscribers must still use the billing portal or ask support to cancel. Earlier one-time purchases remain historical purchases and are not automatically converted to recurring billing without a new subscription agreement.

Changes and statutory rights

The checkout terms for your purchase and applicable law govern your payment. We will provide notice and obtain consent when legally required before changes to an existing recurring price or commitment. This policy does not remove statutory remedies or shorten a legally required cancellation or refund period. Contact us if a policy statement appears inconsistent with the rights applicable to your transaction.

Billing support

Use the Contact page on this website. Include the email associated with your account, the relevant order, invoice or ticket reference, and a clear description of your request. Never send a password, full payment-card number, card security code, phone unlock code or USB debugging credential.