Service Limitations & Emergency Calling
Last updated November 14, 2026
AlmiraLink is the service brand owned and operated by Almira Sinclair Holdings. The registered company behind the service is Altergy Network Solutions Corp., Ontario, Canada. The business is led by Sean Sinclair.
Emergency calling
Do not use AlmiraLink as your emergency calling service. It does not provide a verified emergency-location feature tied to the customer’s physical location. A call may be routed through a phone far from you, including in another country, and may reach the wrong emergency jurisdiction or fail. Use a local mobile or fixed-line service for emergency assistance. Make these limitations clear to anyone you authorize to use your account.
Internet, power and device dependencies
Calling and messages depend on the customer device, bridge computer, connected phone, permissions, USB connection, internet service, carrier signal and power. Disconnection, sleep mode, an operating-system restriction, low battery, revoked debugging permission, an app update or a busy phone can interrupt service. A displayed online state does not guarantee that the next carrier action will succeed.
Phone allocation and incoming calls
Personal assignments and shared access have different permissions and capacity. A personally assigned phone is excluded from the general shared pool. Shared calling depends on an eligible idle phone and does not guarantee a dedicated number. Receiving calls is available only when allowed by the assignment and phone routing. Customer-app alerts can depend on the app running, connectivity and operating-system restrictions; do not assume a closed app can always ring.
SMS status
Queued means the request awaits processing. Dispatch or a phone-side send acknowledgement does not always establish that the recipient’s network or device received it. Numbers, carrier filtering, roaming and message content can affect delivery. Delivery receipts may be unavailable or delayed. Do not repeatedly resend sensitive messages merely because a status has not refreshed; contact support with the message reference.
Numbers, countries and costs
Enter destination numbers in international format with the country code. Support for phones located in the USA, Jamaica or Canada does not mean every model, carrier or destination is compatible. Some routes or number types may be blocked or incur separate carrier charges. Access from another country remains subject to local law, internet availability and device restrictions.
Updates and compatibility
Customer-app calling may require the latest supported release before access is allowed. The app checks the configured update channel; downloading and installing a release can require user approval and Android installation permission. Bridge and companion updates must use the approved package and signing identity. An update cannot repair every cable, driver, carrier or hardware incompatibility. Avoid installing packages from unverified links.
Privacy and suitability
The central service does not offer replayable call recording, but carriers and device owners operate separate systems. Shared devices are not a guarantee of private or anonymous communication. Assess whether the service meets your confidentiality, business, professional and regulatory needs before sending sensitive information. Read the Privacy Policy and service terms for further detail.
Fault reports
Use the Contact page on this website. Include the email associated with your account, the relevant order, invoice or ticket reference, and a clear description of your request. Never send a password, full payment-card number, card security code, phone unlock code or USB debugging credential.