Terms of Service

Agreement and related policies

These terms govern use of AlmiraLink. Review them before creating an account or buying a plan. The plan and checkout disclosures, Subscription, Cancellation & Refund Policy, Acceptable Use Policy and relevant referral terms form part of the service arrangement. Privacy handling is explained separately in the Privacy Policy. An individually agreed written business arrangement may supplement these terms; mandatory consumer and privacy rights continue to apply.

Accounts and authority

Provide accurate account information, keep credentials private and use only devices and numbers you own or are authorized to manage. You must have capacity to enter the agreement or act with valid organizational or guardian authority. Notify us of suspected misuse. You are responsible for activity you authorize, but these terms do not automatically make you liable for every unauthorized transaction regardless of fault or applicable law.

What the service supplies

AlmiraLink connects an authorized customer app or website account to a phone through a Windows bridge and phone companion. Calls and SMS depend on that phone, its SIM, carrier service, permissions, power, USB connection, internet connection and device compatibility. AlmiraLink does not guarantee a new telephone number, mobile coverage, a carrier subscription or unrestricted international destinations merely because you create an account.

A personally assigned phone is reserved for the assigned customer while that assignment remains valid. Customers with an approved shared plan can use eligible available phones in the shared pool, subject to permissions and capacity. Personally reserved phones are excluded from that pool. Incoming calls, SMS and history access are available only if enabled for the relevant account, plan and assignment.

Activation and availability

Payment confirmation and service activation are separate. After a first successful payment, an administrator must approve access and assign a personal phone or eligible shared plan. Do not assume that payment alone starts calling. Contact support if activation has not occurred; the refund policy explains requests involving non-activation. A device reported online may still be busy, disconnected, missing a permission or unable to complete a carrier action. Availability indicators are operational information, not a guaranteed connection.

Price, renewal and payment

IdeaLaunchkit.com collects payments on behalf of AlmiraLink through Stripe. The amount, currency and billing interval shown before checkout govern the purchase. Starter currently costs CAD $5 every 30 days, automatically renewing until canceled. Thirty days is not necessarily a calendar month. No tax is currently added at checkout. Stripe processes payments and provides billing management. Carrier, roaming, internet and third-party fees are separate unless expressly included in a plan. A payment failure does not extend paid access. Existing paid permissions may end at their recorded expiry.

Cancellation and changes

Cancel renewal from Plans & payments using Manage or cancel subscription. Signing out, uninstalling an app, disconnecting a bridge or requesting deletion does not cancel billing. Cancellation normally takes effect at the end of the paid period. See the billing policy for failed payments, refunds and exceptions. Changes to future pricing, recurring commitments or material service terms will be communicated before they apply, with any notice or consent required by law. A changed web page alone is not authorization to increase an existing recurring charge.

Emergency and critical uses

Do not rely on AlmiraLink to reach emergency services or to deliver a caller’s correct physical location. A remote call may originate through a bridge phone in a different country. Use a local mobile or fixed-line service to contact emergency services. AlmiraLink is not offered as a guaranteed medical alert, safety monitoring, alarm or other life-critical connection. Read the Service Limitations page and tell anyone you authorize to use your account about these limitations.

Updates, devices and permissions

Use supported versions of the customer app, bridge and phone companion. Required customer-app updates may restrict calling until installed. Updates depend on device permissions, connectivity and the published update channel; they are not promised to install silently on every operating system. Do not bypass signing, enrollment or device approval controls. Keep a backup of information held on devices before maintenance. Device support can vary by hardware, Android version and carrier configuration.

Lawful communications

Follow the Acceptable Use Policy and all laws applicable to you, the called party, the bridge phone and its carrier. Obtain any required consent before automated, marketing or recorded communications. Do not use the service for fraud, harassment, spoofing or unauthorized access. Permission to use AlmiraLink does not authorize conduct forbidden by a carrier agreement or local telecommunications rules.

Suspension and termination

We may restrict affected features or accounts when payment entitlement expires, a device is revoked, permissions are withdrawn, security is at risk or there is credible misuse or legal necessity. Where appropriate we explain the reason and provide a support route; immediate action may be necessary to protect users or comply with law. A disputed payment or refund can trigger a hold while the affected entitlement is reviewed. Service suspension and cancellation of recurring billing are distinct actions: request billing cancellation as well if you no longer wish to renew.

Software and intellectual property

AlmiraLink branding, software and site materials remain the property of their respective owners. You receive permission to use the service and supplied software for its intended authorized purpose while the applicable rights remain active. You retain rights in content you lawfully supply. We process that content only as needed for the service and the purposes described in the Privacy Policy; uploading it does not transfer ownership to us.

Service standards and responsibility

We do not promise uninterrupted calling, universal device support, delivery of every message or availability of every destination. We remain responsible for obligations that applicable law places on us. To the extent permitted by law, we are not responsible for loss caused solely by third-party carrier outages, customer equipment or unauthorized changes outside our control. Nothing excludes liability that cannot lawfully be excluded, or removes mandatory remedies for misrepresentation, non-performance, privacy breaches or other protected rights.

Disputes and governing law

Start with Contact so we can investigate the account and records. The laws of Ontario and applicable federal laws of Canada govern to the extent permitted, while mandatory protections in your home jurisdiction continue to apply where required. These terms do not impose mandatory private arbitration, waive class proceedings or require a consumer to give up a court or regulator available under mandatory law. If one provision is unenforceable, the rest remains effective to the extent lawful.

Contact and notices

Use the Contact page on this website. Include the email associated with your account, the relevant order, invoice or ticket reference, and a clear description of your request. Never send a password, full payment-card number, card security code, phone unlock code or USB debugging credential.